Healthcare Provider Tools and Resources — Undue Medical Debt

Menu

Healthcare providers, including hospitals and physician groups, play an important role in helping patients get the care they need without adverse financial consequences. When medical bills become a barrier to care, people are more likely to delay treatment, skip medications and experience worse health outcomes — making debt prevention essential to both financial and physical well-being. These tools and resources can help providers identify practical opportunities to reduce financial burdens of care in the face of rising out-of-pocket costs for patients.

say they have skipped or postponed needed care because of the cost.

with medical or dental debt say cost has been a barrier to getting a  test or treatment recommended by their doctor.

report cutting back on their medications in various ways due to cost, such as cutting pills in half, skipping doses or not filling prescriptions. 

KFF. Americans’ Challenges with Health Care Costs

Develop and implement cross-departmental strategies, especially those leveraging data sharing, to improve patient outcomes while reducing the financial burden of medical debt. 

Hospital executives, community benefit, population health, revenue cycle and patient billing teams


Leverage predictive analytics to streamline the screening and qualification of patients for financial assistance.

See Appendix B for a simple checklist for busy leaders to support effective implementation of presumptive eligibility practices.

Revenue cycle leaders, healthcare executives and administrators


Improve financial assistance policies using practical, actionable guidance to drive better patient outcomes and streamline revenue cycle operations.

Revenue cycle leaders, patient financial services teams, hospital administrators


Identify specific actions and tools clinicians can use to recognize financial risk and intervene early to prevent medical debt — without disrupting patient care.

Physicians, nurses, community health workers, care teams, clinical leaders


Explore the latest practices and research on what works and what doesn’t across hospitals and providers working to reduce medical debt.

Healthcare executives, health system leaders

“You cannot achieve provider sustainability by shifting costs to patients who cannot bear them. And you cannot achieve patient affordability by dismantling the operating models of the institutions that care for them. Financial health at the institutional level must align with financial health at the human level.”

CEO Healthcare Financial Management Association (HFMA)

2026 Annual Conference Keynote